Are you passionate about leading teams and delivering exceptional customer experiences? SMS Professional is seeking a Customer Service Manager to join a dynamic and thriving organisation in Macquarie Park.
Why this role?
- Leadership Opportunity: Step into a pivotal role, overseeing a dedicated team of customer service professionals.
- Career Growth: Join a company that values development and supports your ambitions.
- Impactful Work: Drive improvements and ensure customers receive top-notch support.
About You:
- Proven experience in a customer service management role or similar leadership position.
- Exceptional communication and problem-solving skills.
- A people-focused mindset with a flair for coaching and motivating teams.
- Strong organizational skills and a knack for streamlining processes.
- Experience in logistics is preferable.
What You’ll Do:
- Lead and inspire your team to exceed customer expectations.
- Develop strategies to improve service standards and customer satisfaction.
- Monitor and report on team performance and KPIs.
- Handle escalations with a calm, solutions-oriented approach.
- Foster a positive, collaborative environment.
Perks of the Job:
- Competitive salary and benefits.
- Join a supportive, inclusive workplace.
- Work in the heart of Norwest with great amenities nearby.
Ready to make your mark in a role that makes a difference? We’d love to hear from you!